Data Protection and Privacy

Desi Serial Privacy Policy

Your trust is our most valuable asset. This privacy policy explains how we collect your information, why we retain it, and how securely it is protected.

Last Updated: January 2026
SSL Secured
256-bit Encryption

Desi Serial takes your personal information extremely seriously. This privacy policy has been drafted in compliance with GDPR and international data protection standards. By using the platform, you are deemed to have accepted this policy.

1 What Information We Collect

We collect various types of information when you register and use Desi Serial's services. This information is used to improve our service quality and keep your account secure.

Identity Information
Full name, date of birth, national ID number
Contact Information
Email address, mobile number, home address
Financial Information
Bank account, bKash/Nagad number, transaction history
Technical Information
IP address, device information, browser, operating system
Usage Data
Login time, game history, preferred games, session data
Verification Information
Passport/NID scan, selfie, proof of address

We collect the above information directly from you, automatically from your device, and where necessary through third-party verification services. Desi Serial never requests unnecessary information.

2 How We Use Your Information

Desi Serial uses your information only for specific, legitimate, and transparent purposes. We never sell your data to advertisers.

  • Account Management: To create, verify, and secure your account.
  • Payment Processing: To process deposits, withdrawals, and financial transactions.
  • Customer Support: To address your questions, complaints, and requests.
  • Security Assurance: To prevent fraud, deception, and illegal activities.
  • Service Improvement: To analyze and improve the platform experience.
  • Legal Compliance: To meet regulatory requirements.
  • Personalization: To suggest games and offers tailored to your preferences.

Desi Serial seeks your separate consent before using your information for marketing purposes. You can opt out of marketing communications at any time.

3 Cookies & Tracking Technologies

The Desi Serial website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

  • Essential Cookies: To maintain login sessions and run core site functions.
  • Performance Cookies: To measure site speed and performance (anonymous data).
  • Functional Cookies: To remember your language preference and game settings.
  • Analytics Cookies: To understand usage patterns and improve our services.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain site functionality.

4 Data Sharing and Disclosure

Desi Serial does not sell, rent, or share your personal information with third parties for commercial purposes. However, disclosure may occur in certain circumstances:

  • Payment Processors: bKash, Nagad, banks, and payment gateways for processing transactions.
  • Identity Verification Services: Authorized body for completing the KYC process.
  • Legal Authorities: Upon a valid court order or request from a regulatory authority.
  • Anti-Fraud System: With security partners to prevent fraud.
  • Business Changes: In the event of a company merger or acquisition.

All third-party service providers are contractually bound to uphold our privacy standards. They may only use limited data for specified purposes.

5 Data Retention and Deletion Policy

Desi Serial retains your information only for as long as necessary. Data that is no longer needed is securely deleted on a regular basis.

  • Active account data: retained for the duration of the account.
  • Financial transaction records: up to 7 years, as required by law.
  • General account data after closure: up to 3 years.
  • Log files and technical data: retained for a maximum of 12 months.
  • Marketing data: deleted within 30 days of opt-out.

Upon receiving a request to delete an account, we complete the process within 30 business days. However, certain information may be retained for a specified period due to legal obligations.

6 Your Right to Privacy

Every member of Desi Serial has the following rights over their own information:

Rights Description Processing Time
Right to Access Data Right to Know What Information We Hold About You 7 Business Days
Right to Rectification Right to Correct Inaccurate or Incomplete Information 3 Business Days
Right to Erasure Right to Request Deletion of Your Data Under Certain Conditions 30 Business Days
Right to Restrict Processing Right to Restrict Data Processing in Certain Circumstances 7 Business Days
Data Portability Right to a Copy of Your Data 14 Business Days
Right to Object Right to Object to Specific Uses of Your Data 7 Business Days

To exercise any of these rights, please contact our support team. We will respond as quickly as possible after verifying your identity.

7 Children's Privacy

Desi Serial is strictly for users aged 18 and above. We never knowingly collect information from minors.

  • Any account registered by a person under 18 will be immediately suspended.
  • Any information collected from a minor will be securely deleted.
  • Parents or guardians may submit complaints regarding a minor's account.

If you suspect a minor is using Desi Serial, please notify our support team immediately. We will take prompt action.

8 Technical Measures for Data Protection

Desi Serial follows the highest industry technical standards to protect your information. Our security infrastructure is regularly audited by independent experts.

  • 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
  • PCI-DSS Compliant: Payment information is stored in compliance with international standards.
  • Two-Factor Authentication (2FA): An additional layer of security for account access.
  • Firewall and IDS: Advanced systems to prevent unauthorized access.
  • Real-Time Monitoring: 24/7 monitoring for suspicious activity.
  • Regular Data Backups: Encrypted backups to prevent data loss.
  • Staff Training: All staff are regularly trained on data protection regulations.

In the event of a data breach, we are obligated to notify the relevant regulatory authority within 72 hours and inform affected members as soon as possible.

9 Third-Party Services and Links

The Desi Serial platform may integrate various third-party services, such as payment gateways and game providers. These services have their own privacy policies.

  • Payment service providers (bKash, Nagad, Rocket) operate under their own privacy policies.
  • Game software providers can only access information related to gameplay.
  • Analytics tools use anonymized, aggregated data.
  • Desi Serial is not responsible for the privacy practices of third parties.

We screen all third-party partners and work only with trusted providers.

10 Changes to Privacy Policy

Desi Serial may update this privacy policy as needed. We will notify you in advance of any significant changes.

  • You will be notified of significant changes via email or in-app notification.
  • At least 30 days' notice will be given before any changes take effect.
  • Continued use of the platform after changes are made will be considered acceptance of the updated policy.
  • Previous versions will be kept in the archive.

For any questions about our privacy policy, please contact our data protection team: [email protected]

What Makes Desi Serial's Privacy Policy Different?

We don't just write the rules — we follow them every day

Industry-Leading Encryption

Every data point is protected with 256-bit SSL encryption. Desi Serial ensures banking-grade security and makes no compromises when it comes to protecting your information.

Transparent Data Use

Desi Serial never sells your data. We are transparent about what information we collect, why we collect it, and how it will be used. There are no hidden agendas.

Your Data, Your Control

You have full rights to view, correct, delete, or download your data. desi serial respects you as the owner of your personal information.

Retention for a Defined Period

We do not retain unnecessary data. Each piece of information has a defined retention period and is securely deleted once that period expires.

Zero Third-Party Sales

Your name, contact details, or any other information is never sold to advertisers or data brokers. At Desi Serial, your data is used solely to serve you.

Fast-Response Support

Our dedicated team responds to all privacy-related requests within 7 business days. We are always ready to protect your rights.

Privacy FAQ

No, desi serial never sells your personal information to advertisers, data brokers, or any third party. We only share limited data with partners necessary for service delivery, and they are contractually bound to uphold our privacy standards.

Yes, you can request account deletion at any time. We will securely delete your data within 30 business days. However, certain financial records may need to be retained for a defined period due to legal obligations.

Absolutely. We store payment information in compliance with PCI-DSS international standards. All financial transactions are secured with 256-bit SSL encryption. Your card or mobile banking details are never stored directly on our servers.

Click the "Unsubscribe" link at the bottom of any marketing email to opt out. Alternatively, contact our support team and all marketing communications will be stopped within 30 days. Please note that important account-related messages will continue to be sent.

Only authorized desi serial staff who require access for their job responsibilities can view your data. Every access is logged and regularly audited. Unauthorized access is strictly prohibited and subject to disciplinary action.

Join a Trusted Platform

Your information is completely secure at Desi Serial. Register today and enjoy a safe, responsible gaming experience.

বাংলা